Your Questions, Answered

By booking an appointment with MKay Lash Bar, clients acknowledge and agree to the following policies and terms:

Guidelines + Policies

Close-up beauty portrait of a woman with dramatic eyelash extensions, groomed eyebrows, glossy lips, and brown eyes
Close-up portrait of a woman with brown eyes, long eyelashes, dark hair, and natural makeup

    • Full Set:
      - You have no lashes or it’s been25+ days since your last fill.
      - Retention is less than 40%
      - Anything after 25 days will be a full set.

    • 2 Week Fill:
      - It’s been 11-18 days since your last appointment
      - Retention is ~50%

    • 3 Week Fill
      - It has been 19-24 days since your last appointment
      - Retention is less than 40%

    • Foreign Fill
      - Previous work was done at another salon.

    • All appointments require a deposit (Full sets: $50, Fills $30)

    • All deposits will be applied to your appointment.

    • If you opt to create an account for faster booking, a card is kept on file, no deposit is required.

    • A 24 hour notice is required to cancel/reschedule your appointment. Failure of timely notice is a forfeit of your deposit.

    • Consent forms must be completed before your arrival.

    • A 15 minute grace period is permitted. Excessive tardiness is subject to rescheduling, loss of your deposit, and/or warranty will not apply to your service.

    • Arrive makeup + caffeine free.

    • Feel free to bring your headphones to enjoy your much needed self care + lash nap.

    • We kindly ask that conversation be kept to a minimum or low volume to ensure the best possible results.

    • Within 4 days of your initial appointment, you are eligible for a lash fix.

    • Applicable to excessive shedding only.
      - Does not apply to foreign fills.
      - Does not apply to styling, length changes and/or failing to follow proper aftercare.

    • Booking for a lash fix after 4 days will be charged for a fill price.

    • ‍Due to the time, products, and preparation reserved specifically for each appointment, we do not offer refunds on services rendered.

    • Our technicians are trained to have thorough consultations prior to every appointment to provide you with the best outcome possible.

    • If you have any concerns regarding your service, please contact us within a 4 day period so we can review and address them appropriately.

    • All appointments must be cancelled 24 hours in advance.

    • Failure to do so will result in a $50 charge applied to your card on file or your deposit through Stripe will be forfeited.

  • We kindly ask that clients attend appointments alone. Our space is designed to provide a calm atmosphere with limited seating, and additional guests can be distracting during services that require precision and focus.